Sahoocode – Frequently Asked Questions (FAQ)
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1. What is Sahoocode?
Sahoocode is a digital marketplace where you can purchase ready-made scripts, source codes, templates, and digital tools for your projects.
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2. Are the products digital or physical?
All products are 100% digital downloads.
No physical items are shipped.
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3. When will I receive my product after purchase?
You receive your product instantly after payment.
Your download link becomes active immediately.
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4. I downloaded the file. Can I request a refund?
No.
Once the file is downloaded, the order is non-refundable.
Refunds are only possible if:
The file is corrupted,
The file cannot be downloaded,
Or the product delivered is incomplete.
(See Refund Policy.)
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5. Do I get support after purchase?
Yes, you get 6 months of limited support, which includes:
Bug fixes (if the issue is in original code) General usage help
It does not include installation, customization, or server/hosting issues.
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6. Do you provide installation services?
Free support does NOT include installation.
If installation is available as a paid service, it will be mentioned on the product page.
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7. Can I customize the script I purchase?
Yes, you can modify the script for your project, but:
Customization issues are not covered by support.
You cannot resell or share the modified product.
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8. Can I use the product for my client?
Yes, you can use the product for your own project or your client’s project, depending on the license you purchased.
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9. Are future updates included?
If the product offers updates, you will receive them for free.
Updates do not include new custom features built only for you.
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10. Do you offer resell rights?
No.
You cannot resell, redistribute, or publish purchased source code on any platform.
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11. What payment methods do you accept?
Payments are processed through secure third-party gateways.
Available methods may vary by product.
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12. My download link is not working. What should I do?
If your download link fails, contact us at:
info@sahoocode.shop
We will fix the issue within 24–48 hours.
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13. Can I share my purchased files with others?
Absolutely NOT.
Sharing, leaking, or redistributing files violates our Terms & Conditions and will result in a permanent account ban.
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14. Do you offer custom development services?
Custom development is not included in free support.
If paid customization is available, it will be mentioned on the product page.
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15. How do I contact support?
You can reach us at: info@sahoocode.shop
Response time is 24–48 hours (business days).
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