What Does Support Include?
At Sahoocode, every digital product comes with 6 Months of Standard Support, similar to leading digital marketplaces. Our support is professional, limited, and strictly follows the rules below.
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1. Support Includes (Allowed)
1.1 Installation Guidance (Basic Only)
We provide general guidance on how to install the script, such as:
Required PHP version
Required extensions
Folder setup instructions
Database import instructions
> Note: We do NOT provide full installation, server configuration, or fixing of your hosting issues.
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1.2 Bug Fixing (If Bug Exists in Original Code)
If there is a real bug in the original source code, we will fix it and provide:
A patch
Updated file
Or instructions to fix it
If the bug is caused by your hosting, edits, customization, or 3rd-party code, it is NOT covered.
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1.3 Lifetime Access to Product Updates (If Included by Seller)
If the product includes future updates, you will receive them for free.
Support does not guarantee new features or custom changes — only updates released by the seller.
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1.4 General Usage Questions
We can help explain:
How a feature works
Where to find settings
How to use the script properly
But we do not teach programming or server administration.
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✘ 2. Support Does NOT Include (Not Allowed)
2.1 No Customization
We do NOT provide:
Custom coding
Adding new features
Modifying design/layout
Editing your website
Personal project custom requests
Customization is your developer’s responsibility.
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2.2 No Installation Service
Support does NOT include:
Full installation
Server setup
SSL setup
cPanel/hosting configuration
Domain pointing
Migration
These are paid services (if available).
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2.3 No Hosting or Server Issues
We do NOT handle problems caused by:
Low-quality hosting
PHP version mismatch
Missing extensions
Slow servers
Memory limits
Firewall/permission issues
These must be solved by your hosting provider.
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2.4 No Fixing of User-Made Changes
If your developer edits the code and breaks something, support is not responsible.
We do not fix errors caused by:
Custom modifications
Third-party plugins
File deletion
Altered database
Theme changes
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2.5 No Re-Coding for Mobile Apps
If your purchase includes a mobile app, support does NOT cover:
App setup
Play Store / App Store publishing
Firebase setup
Reskinning
API customization
Build errors caused by your environment
These require paid professional services.
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✘ 3. Support Does NOT Include Refund-Based Issues
Support does NOT cover:
“I bought the wrong item”
“I thought it had other features”
“My client cancelled the project”
“I don’t understand coding”
These do not qualify for refunds or support.
--- 4. Support Availability
Support is available through email:
info@sahoocode.shop
Response time: 24–48 hours (Business Days Only)
No support on Sundays or holidays.
--- 5. Extension of Support
You may purchase additional 6 months support if available.
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