eShop Web v3.1.0 - Multi Vendor eCommerce Marketplace / CMS

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A modern multi vendor marketplace like never before where Vendors, Store Owners, Retailers, and Whole Sellers can showcase or sell their products on a single platform.

Regular license

Rs399 Rs299.25

Quality checked by SahooCode
Future updates
6 Months support

Extended license

Rs699 Rs524.25

Quality checked by SahooCode
Future updates
12 Months support

What does support include?

What Does Support Include?
At Sahoocode, every digital product comes with 6 Months of Standard Support, similar to leading digital marketplaces. Our support is professional, limited, and strictly follows the rules below.

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1. Support Includes (Allowed)

1.1 Installation Guidance (Basic Only)

We provide general guidance on how to install the script, such as:

Required PHP version

Required extensions

Folder setup instructions

Database import instructions

> Note: We do NOT provide full installation, server configuration, or fixing of your hosting issues.

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1.2 Bug Fixing (If Bug Exists in Original Code)

If there is a real bug in the original source code, we will fix it and provide:

A patch

Updated file

Or instructions to fix it

If the bug is caused by your hosting, edits, customization, or 3rd-party code, it is NOT covered.

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1.3 Lifetime Access to Product Updates (If Included by Seller)

If the product includes future updates, you will receive them for free.
Support does not guarantee new features or custom changes — only updates released by the seller.

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1.4 General Usage Questions

We can help explain:

How a feature works

Where to find settings

How to use the script properly

But we do not teach programming or server administration.

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✘ 2. Support Does NOT Include (Not Allowed)

2.1 No Customization

We do NOT provide:

Custom coding

Adding new features

Modifying design/layout

Editing your website

Personal project custom requests

Customization is your developer’s responsibility.

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2.2 No Installation Service

Support does NOT include:

Full installation

Server setup

SSL setup

cPanel/hosting configuration

Domain pointing

Migration

These are paid services (if available).

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2.3 No Hosting or Server Issues

We do NOT handle problems caused by:

Low-quality hosting

PHP version mismatch

Missing extensions

Slow servers

Memory limits

Firewall/permission issues

These must be solved by your hosting provider.

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2.4 No Fixing of User-Made Changes

If your developer edits the code and breaks something, support is not responsible.
We do not fix errors caused by:

Custom modifications

Third-party plugins

File deletion

Altered database

Theme changes

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2.5 No Re-Coding for Mobile Apps

If your purchase includes a mobile app, support does NOT cover:

App setup

Play Store / App Store publishing

Firebase setup

Reskinning

API customization

Build errors caused by your environment

These require paid professional services.

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✘ 3. Support Does NOT Include Refund-Based Issues

Support does NOT cover:

“I bought the wrong item”

“I thought it had other features”

“My client cancelled the project”

“I don’t understand coding”

These do not qualify for refunds or support.

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4. Support Availability

Support is available through email:
info@sahoocode.shop

Response time: 24–48 hours (Business Days Only)
No support on Sundays or holidays.

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5. Extension of Support

You may purchase additional 6 months support if available.

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